What Is a Smart Hotel?

Can smart hotel solutions technology mend the ill hospitality industry? Generally, yes, a smart hotel is a hotel more alive with smart glass technology. It uses robots, artificial intelligence, and the Internet of Things (IoT). 

As a result, it creates a better service for your guests while helping you run your hotel with your eyes closed!

Why Smart Hotels Are on the Rise

COVID-19 hurt the hospitality industry with lockdowns and travel restraints. At the same time, it accelerated digital transformation. Today, hotels are turning to smart technology to make up for the lost business.

They hope to offer new services, cut operational costs, and lure new guests. At Chiefway, we present some reasons why smart hotels are on the rise.

Sustainability

Smart hotel rooms use less energy to give guest services. As a result, your hotel can lessen the ecological impact. For example, guests can let sunlight enter the room by automating the switchable smart glass hangings. In addition, customers can automate the room’s aircon, heat, and electricity.

Also, your guest can limit water usage during baths, toilets, and jacuzzi sessions. On the other hand, the lighting is easy to automate based on the guest’s needs. All these tiny details will reduce your hotel’s carbon footprint and help sustainable interior design.

Reduced Workforce

Also, robots can cover many human jobs. For example, front desk robots can greet customers upon arrival. Robots can automate check-in and check-out for your guests without friction.

A self-cleaning smart glass window can also reduce room service work and delight the guests. Other robots can also carry luggage, offer important information, and help with car parking.

As a result, robots help transform your hotel into a high performance building. Most of all, robots don’t get tired, sleep, or cost money. Safe to say, robotics changed the hospitality business in a novel way.

Increased Personalisation

AI smart hotel rooms allow more personalisation services. In fact, your guests can feel more at home. For example, customers can connect to the internet and sync their Alexa or Google Nest. As a result, they can bring their settings and configurations to the hotel suite.

Furthermore, with high automation comes high comfort. Guests may access their favourite shows when they log in to their Netflix account. So, people don’t feel homesick at the hotel. When they check out, they can wipe their private data to protect their privacy.

Convenience

With smart hotel solutions, calling the front desk for help is a thing of the past. Today, tourists can call room service from the smart glass panel in their rooms. Also, they can shop online, pay for orders, and get deliveries whenever they’re located.

With internet access, customers can also discover restaurants in the hotel, view the menu, read reviews, and place orders. In other words, your guests will enjoy less human contact inside the hotel. They no longer need to lift a finger or explain themselves. They can automate everything with voice commands.

Real-Time Monitoring for Maintenance

Predictive maintenance is one of the best hotel design trends today. Also, it explains why smart hotels are on the rise. You can track your hotel equipment 24/7 with real-time monitoring, which helps cut operational costs.

Furthermore, IoT data can help you optimise asset performance in your hotel. Machine learning analytics give you actionable data. Thus, you can fix the problems before they arise to reduce business disruption.

For example, you can connect and automate laundry equipment. Smart glass technology lets you monitor and streamline performance, detect errors, and get operation alerts. Also, collect temperature, water, and energy usage data in hotel rooms.

How to Transform a Hotel With Smart Hotel Technology

Upgrading to a smart hotel doesn’t have to be an all-or-nothing deal. To begin with, you want to understand what your guests want and what technology fits your hotel best. 

Then, you can start small and slow until your hotel is 100% smart. Chiefway suggests a few ways to speed up your digital transformation.

Internet of Things (IoT)

Plain and simple, IoT services let you connect smart devices and sensors for the best performance. The live data flow will help you make the right decisions. For example, smart kitchen appliances can notify the technician if components fail.

A smart kitchen produces less waste, prevents fuel leaks, and controls air quality. You can apply this technology to laundry equipment, hotel lobby, and energy-saving smart glass.

So, using IoT in your hotel can serve many purposes depending on your goals. Furthermore, the technology gives your guests a personalised experience. All in all, installing IoT devices is the best way to join other smart hotels.

Robotic Technology

Robots can automate almost everything in smart hotels. For example, they can automate housekeeping, room service, and customer support. You can even install an Android at the front desk. That way, guests arriving late at night can help themselves with check-in.

Robots can also automate ordinary services. For example, cleaning robots can automate janitorial work, keeping the smart glass window clean. Moreover, online AI chatbots can help guests with booking, accommodation, and amenities.

Contactless Room Keys

Carrying and losing hotel keys is also a thing of the past. In contrast, contactless keys can be a minor change that makes a big difference. Customers can lock and unlock their hotel rooms by touching a button on their mobile phone screen.

Magnetic cards can also replace traditional keys when the phone battery dies. Thus, you won’t have to replace lost keys, and the guest can minimise contact with hotel staff.

Automation

Automation technology takes many forms. It all starts with wireless sensors, presets, and trackers that trigger specific actions.

The plumbing system is a pivotal operation where sensors can help. Trackers can detect dripping taps and leaky pipes, sending instant alerts to maintenance staff. Occupancy-detection sensors can set off a morning cup of coffee order the moment the guest arises. Furthermore, temperature sensors can adjust the smart glass roof in the rooms.

In parallel, sensors are small, easy-to-install devices. They can collect and exchange valuable data you can use for better hotel management. Thus, they represent a fast way to upgrade to a smart hotel. All smart hotels can combine IoT and automation in some capacity. In other words, old-school hotels can blend the past and future with this technology.

Smart Technology – Smart Glass

Smart hotels use smart glass Malaysia for several reasons. For starters, tempered smart glass enhances security due to its toughened surface. It can resist collision, heat, and cold better than float glass. Furthermore, it can fit windows, facades, and doors.

Also, smart glass film resists heat better than other types of glass. It blocks ultraviolet and infrared radiation from the sun. In fact, it’ll let sunlight enter the hotel but block the heat. As a result, it contributes to temperature regulation with less power consumption.

In addition, switchable smart glass can help enhance privacy. Why? Because you can switch between transparent and opaque modes. It applies to shower cabins along with hotel facades based on your needs. It can also replace curtains in certain situations.

Smart glass technology also improves the guest experience by using smart glass panels. You can also control other IoT devices through a smart glass panel. For example, guests can control the water temperature from the bathroom mirror. Or request room services by touching a button on the glass panel.

Summary

In conclusion, smart hotel technology is no longer a nice-to-have; it’s a must-have! Be an early adopter and lead the way. Not all hotels are made equal, your needs might differ. We’re here to discuss our services for free whenever you are ready. 

Contact Chiefway Malaysia today and see how we can help!