Frequently Asked Questions – All You Need To Know about Smart Glass & Smart Film

Do you have questions that you’ve been wanting to ask the team at Chiefway Malaysia concerning two of our most popular products – Chiefway Smart Film and Chiefway Smart Glass? Not to worry, we have helped you compile some of the most frequently asked questions by our clients with answers that should satisfy any curiosity you have concerning our products. Without further ado, let’s dive in and hope you get an answer to any questions you might have.

Question:  

What is Smart Film?

Answer: 

Smart Film, also known as switchable film or switchable smart film, is a product that is based on the Polymer Dispersed Liquid Crystal (PDLC) technology. This PDLC Film technology offers a smart alternative to traditional blinds, curtains, or privacy film in that you can control your privacy with a simple ON/OFF switch that allows the PDLC Film to be instantly transparent or opaque. You can make use of Smart Film for windows, doors, and other suitable glass products.

Question:  

What is Smart Glass?

Answer: 

At the basic level, Smart Glass is simply Smart Film laminated between crystal and tempered glass. Smart Glass, also called switchable glass, uses electricity to alternate between transparency and opacity. This product allows you to use a simple ON/OFF switch to control your privacy, thereby offering a state of the art alternative to regular blinds, curtains, or privacy films.

Privacy aside, Chiefway Smart Glass can serve as an excellent projection display screen for a Smart Film video or presentation. It can also be used as a perfect sound insulator.

Modern buildings with Smart Glass  

Question:  

Do Smart Glass and Smart Film need power/electricity supply?

Answer:  

Yes, electricity is needed to power both Chiefway Smart Film and Chiefway Smart Glass. Our products only require a 48V low voltage thanks to the power converter we use to step down the electricity. In addition, our product comes with ultraviolet light-blocking capabilities that allow you to save energy and money up to 98%.

Question: 

 Is my electricity bill going to increase by using Smart Glass or Smart Film?

Answer:  

No, your electricity bill will not go up as a result of your using Chiefway Smart Glass or Smart Film. This is because our Smart Glass and Smart Film products use as little power as possible. When you switch on the power button, the power consumption uses less than 5W/m2. Aside from allowing you to save money and energy, our products are pro-green energy – it can reject up to 98% of infrared and 99% ultralight. Also, you can rest assured that it can also help to bring sun exposure illnesses to the barest minimum. 

Question:  

How do I install the product? And what is required at the installation site?

Answer: 

We will deliver the product to the project site and our skilled professionals will assist with the installation procedures strictly following the installation SOP. All the client needs to provide is a 13 amp power socket that will enable us to connect the product to the power supply.

Question:  

How do I control the Smart Glass or Smart Film to alternate between opaque and transparent mode?

Answer:  

You can use any one of the following options to change between the opaque and transparent modes of the Smart-Film or Smart Glass: wall switch, remote control, or sync to automation smart system.

Question:  

How long is the warranty for the Smart Film PDLC and the Smart Glass PDLC?  

Answer:  

We offer a 2-year warranty period for any manufacturer defects for our Smart Film, Smart Glass, and Power Converter.

Question:  

Is it easy to maintain the Smart Glass and Smart Film products?

Answer:  

Yes, maintaining our Smart Glass and Smart Film products is quite straightforward. You will mostly be needing a lint-free microfiber cloth and water to maintain the products. We will also give you a more detailed maintenance and cleaning guide upon purchase of the product. 

Smart Glass on modern buildings

Question:  

How long does it take to deliver after placing an order?

Answer:  

Chiefway Optronics (Malaysia) Sdn Bhd is a Malaysian-based company. At the moment, for deliver Smart glass at least 5 weeks from the time payment is received. Once factory is set up, in March 2021, the delivery will reduced to 1 week. As for Smart Film Malaysia delivery, it will take only 3 working days upon receipt of payment.  

Question:  

How long is the lifespan of the product?

Answer:  

We can confidently assure you that you can use the Smart Film Glass or Smart Glass Film products for over 100,000 hours.  However, even well after the 100,000-hour mark, the products will still be highly functional.

Question:  

What happens if there is no electricity supply?

Answer:  

When the product is on “power off mode”, the PDLC Glass will be on opaque status – this means that you need not worry about anyone seeing through even when there is no power supply.

Luxurious looking living room interior with Smart Glass

Question:  

Can the Smart Glass be installed in building facades, skylights, sky domes, or bathrooms?

Answer:  

Yes. Chiefway Smart Glass can be installed in any of the above mentioned. When Smart Glass is installed in facades, it helps provide Eco-electricity, heat insulation, and sun protection. You can get natural light without heat gain when you use our product for skylights and sky domes. Bathroom privacy is also guaranteed when Smart Glass is installed.  

Question:  

Does Smart Film and Smart Glass apply to door systems such as swing doors, sliding doors, pivot doors, etc?

Answer:  

Yes, our products are applicable to door systems. Our Smart Film and Smart Glass products can be used as a privacy glass door Malaysia residents can trust. In fact, our product can be used for Smart Glass Windows as well.

Question:  

What is the standard factory maximum size for the products? 

Answer:   

Chiefway Smart Film – 1200x3000mm & 1500x3000mm (width x height)

Chiefway Smart Glass – 1800x3600mm (width x height)

Question:  

Is the PDLC Smart Film self-adhesive or non-adhesive?

Answer:  

Our PDLC Smart Film is self-adhesive and can easily laminate on any surface.

Question:  

Under what circumstance can I apply Smart Film or Smart Glass? Are there any cons?

Answer:  

Here is our recommendation on when to use either the smart film or smart glass. If you (our client) have an existing glass and you do not intend to dismantle the glass, you can go for the Chiefway Smart Film. This comes with a disadvantage, however, that there is a chance of the film being scratched.

On the other hand, if it is a new project, we recommend you go for the Chiefway Smart Glass as we will deliver the product and help you install it on the site. An advantage of using our Smart Glass Malaysia product is that the PDLC film will already be laminated to the glass thereby limiting any damage to the film.

Question: 

When there is power supply, can outsiders still see through when the power mode is on OFF or opaque mode?

Answer:  

No. As long as the product is in switched off mode, there is no chance of visibility. In Chiefway, our Smart Glass and Smart Film offered the best privacy alternatives to our clients in Malaysia

Question:  

What color options are available for me?

Answer:  

At Chiefway Malaysia, the most commonly requested color option by clients is the Milky White color.  However, there are other colors that our clients frequently request as well, such as Grey-Black and Reflective Black.


Now that we have come to the end of this post, we hope that all your questions concerning Chiefway Smart Film and Chiefway Smart Glass were answered. If you think you still have some other enquiries to make, please feel free to reach us out by contact us for online appointment. We’ll be glad to answer any of your questions.

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